FAQsOrdering You can place an order through our
online shop for the featured products available at that time. We also accept phone orders during
our operating hours for anything in stock within our shop. Orders
can be placed Tuesday through Saturday, 10am-6pm and Sunday 12-5pm.
Call 503.234.9600 for more information. Sales Tax You won’t be charged a sales tax
as you are ordering from a business based in lovely Portland, Oregon
where sales tax is still not charged. Shipping We make every effort to ship your order quickly. It takes us 2-3 business days to process your order if all items are in stock. As many of our items are handmade, processing can take a few days longer. If this is the case, we will contact you immediately to allow you to decide if you’d like to proceed with the delivery. We use USPS Priority Mail for all deliveries which generally takes 2-5 days for delivery depending on your location. We do not ship to PO boxes. SHIPPING CHART 
Payment For online purchases, we accept payment via Paypal. For phone orders, we accept payment with Visa or Mastercard. Return Policy With receipt, returns are accepted within 14 days of purchase for full refund made to the original method of payment. Products must be unused and in re-saleable condition. Refund is given in the amount that was paid for the product(s). Any promo codes or coupons that were used for original purchase will not be credited and deemed expired if they are no longer valid at time of subsequent purchase. Original shipping charges are non-refundable unless it is determined the product is damaged. All sale items are final, no returns or credit. Tilde does not offer online exchanges. If you wish to exchange an item, simply return it and purchase the item you wish in its place. Please contact us by e-mail to receive a return confirmation prior to sending your shipment back. Please ship all returns fully insured
to: Tilde does not pay for return shipping or grant refunds for items that arrive in our shop in damaged condition. Damaged Products If you receive a damaged shipment,
please contact us immediately by e-mail or phone at 503.234.9600 and
we will promptly arrange a replacement or return. Tilde must be informed
within 3 days of delivery of all damaged goods, or we cannot process
a claim. Please inspect all deliveries thoroughly upon arrival. Privacy Policy Tilde is committed to protecting the privacy of our customers and to providing a secure and safe shopping experience. Maintaining the security of your personal information is extremely important to us. Order information is encrypted during transmission using industry-standard SSL (Secure Sockets Layer) technology. Off-line information is also protected and is accessible only to those authorized personnel for whom it is necessary to access such information. If you have any questions at all about our policies, please contact us. Tilde never sells or distributes any customer information, under any circumstance, including the information of people subscribed to our mailing list and email newsletter list |
