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Blog — tilde

Events, sales, interviews with our makers, window displays and
updates on all that is happening at Tilde. Thanks for visiting!

Updated Return Policy Feb 2020

Posted by Debbe Hamada on

Beginning February 3rd, 2020 we’ll be modifying our Return policy to accept the return of personal, or gift purchases, for store credit (or exchange) for 14 days only. We will no longer be offering refunds on any purchasesAs always, to return a purchase, you must have your original receipt or gift receipt.

We have come to this decision with much deliberation and research. We are sad to say our generous (and unusual) option to refund purchases and our lengthy window to accept exchanges was being abused and was putting undue financial strain on our small business. With this modification our return policy is now similar to most other stores our size in Portland.

Small businesses, such as ours, do not have a separate budget with funds reserved to cover refunds and exchanges. In this way we differ from large department stores and chain stores. And, surprise, exchanges are essentially the same as refunds: we are out the payment until we resell the returned product, which can take an unknown amount of time.

This has been a stressful decision that we have struggled with for quite some time. We certainly want our customers to continue feeling satisfied with their Tilde purchase, however, we simply cannot accommodate all these requests any longer and remain in business.

Before making this decision we did some research, in the last month we have emailed, called and queried dozens of small businesses in Portland, Seattle, San Francisco and Los Angeles. We found that none of these stores offer refunds & most allow only 7 days for exchange or store credit (with longer windows during holidays). When we asked these other stores if their customers take issue with their policy, by requesting to return items outside the stated policy, not one of them had anything close to what we have experienced. 

Our conclusion is that our issue could be caused from the very option we thought was so generous and helpful to our customers. A growing majority of our customers have been trying to bring items back whenever they want for a refund, or store credit, completely disregarding the written policy on their receipts. This was often weeks or months later than our previous policy allowed. And despite understanding the policy, they became quite frustrated with us and felt we "were not supporting them". These frequent interactions have left both us and our customers feeling upset and, on the occasion we acquiesced, has put our business under financial duress. We now feel that this growing issue was due to our generous option of refunds and our large window to return product.

Ultimately, we are making this decision for our financial well being and mental health of our staff. We hope our customers will understand why small shops have these policies and how it can dramatically affect their bottom line.

Tilde • 7919 SE 13th Ave • Portland, OR 97202
T:503.234.9600 info@tildeshop.com
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Jewelry Is Our Specialty!

Posted by Debbe Hamada on

We have over 15 jewelry lines within Tilde. All are handmade by either single makers or small businesses using selections of natural stones, sterling silver, gold fill, brass and sometimes pretty beads.

The newest line in our shop is from Original Hardware. Handmade in Colorado.

Passage Jewelry is handmade in Portland, OR, featuring hand beaded fringe and brass shapes upon silver ear wires.

This is Tasi Design Jewelry. A line of jewelry we've carried for at least 12 years. They are handmade in Portland with natural stones and silver or gold findings. Gorgeous!

Also from Portland is Stowaway Jewelry. Showcasing natural stones upon thick gold plate and upon gold chains. Very sweet and wearable.

These bridge cuffs are made by Betsy & Iya, an iconic jewelry line (also from Portland!). 

We're showing just 5 of our lines to tempt you to browse our online shop or come into our brick & mortar and see all in person.

Tilde • 7919 SE 13th Ave • Portland, OR 97202 T:503.234.9600 info@tildeshop.com
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Tilde Turns Twelve!

Posted by Stephanie Yoo on

Join us all day 10/6/18 for our Anniversary Celebration! Our entire shop will be 20% off (except the work of our feature artist). The discount will be online as well,  enter SALE12 at checkout for discount. For in store customers, purchases of $20 & up will receive tickets to enter our Anniversary Drawing for two separate gift baskets valued at $250-$350 each. Higher purchases = more tickets for more chances to win!
From 4-6pm we'll be serving Tilde cocktails and will be ready to toast to twelve great years with you!

What's in our Prize Baskets? First of all we'll have TWO Gift Certificates to Tilde  for $75 and $100. One will be in each basket. Also in the baskets will be awesome prizes donated by our vendors and other businesses here in Sellwood. 

Goodies in the baskets include freshly roasted coffee beans from Blue Kangaroo Coffee Roasters, a gift certificate to Collage and to Jade Bistro, a box of handmade greeting cards from Rachel Austin, earrings from Tumbleweed, a leather key fob from MyWalit, two bottles of nail polish from Floss Gloss, and a woman's watch from Nixon. Wowza!!!! Those are two amazing gift baskets. 

Thank you one and all for supporting us for twelve, 12, TWELVE years!! We have only you to thank as we move into year 13. We hope to see you in the shop this Saturday.

 

Tilde • 7919 SE 13th Ave • Portland, OR 97202 T: 503.234.9600 info@tildeshop.com
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FIT article on Tilde!

Posted by Debbe Hamada on

We were recently honored to have an article written in the Fashion Institute of Technology magazine on our owner Debbe Hamada and our beautiful shop, Tilde. Debbe is a FIT graduate and the article focused on four alumni that now run brick & mortar shops around the country.

Tilde • 7919 SE 13th Ave • Portland, OR 97202 T: 503.234.9600  info@tildeshop.com
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Izipizi Sunnies!

Posted by Stephanie Yoo on

Your favorite line of reader glasses makes sunnies too! We love Izipizi's comfortable lightweight frames.

 

IZIPIZI is a French brand of ready-to-wear glasses. Trendy glasses which combine design, color and pleasure.To offer everyone a basic must-have. Quality glasses, with flexible hinges, and a soft rubber touch. 

Shop all eye wear here!

Tilde • 7919 SE 13th Ave • Portland, OR 97202 T: 503.234.9600  info@tildeshop.com
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